Frequently Asked Questions

Frequently Asked Questions

• Who can use your service?

  We are here to support anyone regarding any aspect of pregnancy or pregnancy loss.

• How much do you charge for services?

  All of our services are free.

• Do I have to be under (or over) a certain age to access your service?

  No, there is no limit to what age you need to be to receive support from our service.

• What kind of counselling do you do?

  Our counsellors are trained in person-centred counselling (based on the theory of Dr. Carl Rogers). This means our counsellors are “enablers” who provide a non-manipulative guiding hand towards increasing a person’s awareness of their situation, and we empower them to use their own skills and resources to find their own solutions.

• What if I need to talk to a counsellor and your office is closed?

  After hours calls to our counselling line are redirected to an interstate pregnancy counselling service where a counsellor will take your call.

• Will you tell anyone about me or my problem?

  No. All our client information is kept confidential.

• What if I don’t want to give you my name?

  It is up to you which details you wish to give about yourself.

• Will you help me after the birth of my baby, or is your service only for when I am pregnant?

  We offer Home help for 6 weeks after the birth of your baby; after this time, we refer mothers to parenting support agencies. We offer counselling for as long as it is needed.

• Do you support people going through IVF or struggling to conceive?

  Yes. Couples who are struggling to conceive often feel stressed and pressured, and may suffer from depression and anxiety. Our counsellors are here to provide a listening ear and emotional support for these people.

• Do you provide financial assistance or accommodation?

  No. We are unable to provide either financial assistance or accommodation; however, we are able to provide you with information regarding services that can help you with this.

• Do you refer for abortion?

  No. Abortion is a medical matter and we do not refer for any medical procedures. We will, however, explore a full range of pregnancy options including abortion, if this is something you are considering.

• If I choose to have an abortion can I still talk to a counsellor?

  Yes. Our counsellors will be here for you to talk to regardless of your choice to continue or not continue with your pregnancy. We will be here for you after an abortion if you need us.

• Can I access your service if I live outside Hobart?

  You can call our counselling line from anywhere in Tasmania; however, we are unable to provide physical support, such as home help or baby bundles, outside the Greater Hobart area.

• Where do you get your funding from?

  We hold a funding agreement with the Tasmanian Department of Health and Human Services and are funded under the Community Support Program. This provides us with the majority of our funding; the rest of our funding comes from private donations. We also actively seek community grants to supplement our income.

• Are you part of a religious group?

  No, we are not affiliated with any particular religion.